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Frequently Asked Questions

Why outsource your processing to Reliant Processing Center, Inc.?

*Why outsource your processing to Reliant Processing Center, Inc.?

  • Loan processing is our primary business.
  • Reliant Processing Center, Inc. is designed around the workflow of processing, not sales.
  • We will never solicit your clients.
  • You will avoid the expense & frustration of hiring, training, firing, & re-training in-house processors.
  • You will reduce your overhead by eliminating salaries, benefits, sick time, vacation time, worker's comp, etc.
  • You will free up expensive office space for marketing and originating.
  • You will find contract loan processing helps to dramatically streamline your business.

*What is the loan originator responsible for?

  • Selecting the lender, loan program, running a credit report (tri-merge), and locking the rate.
  • Submitting a completed and signed 1003 and disclosures.
  • Collecting the supporting documentation from the borrower and forwarding it to us along with the loan package.
  • We will provide you with a list of missing items in order for you to contact the borrower.

*How do I e-mail my Point files to you?

If you use MS Outlook or Outlook Express:
  • From the File menu in any Prospect or Borrower file, click on E-Mail.
  • Select Point Data File.
  • Enter a password to encrypt the file.
  • Select "Send to".
  • Input "debbie@reliantprocessing.com" as the email address.
  • Enter the borrower's last name in the Subject line.
  • Add any additional message that you may wish to include.
  • Then just click the "Send" button.

If you use a web-based email (yahoo, hotmail, aol, etc.):

  • Open your email account and go to the area where you create a new email message.
  • Locate the "attach a file" button (or something similar).
  • Search for the file you wish to attach. It should be located in this directory on your computer:


  • Click on the file to attach it to your email.
  • Send to "debbie@reliantprocessing.com"
  • Enter the borrower's last name in the Subject line.
  • Add any additional message that you may need to include.
  • Then just click the "Send" button.

Feel free to contact us to go over the procedure if you are unsure of the process.

*What is your turn time?

Normally a file is reviewed within 24 hours of receiving it. As you know, the processing time for a file depends on a number of factors including the type of loan, how complete the file is when submitted to us, how quick the title companies and appraisers are, how cooperative your borrowers are, etc. Taking this into consideration, it is in everyone's best interest for us to complete the process as quickly as possible.

*How will your staff represent themselves?

All correspondance from us will indicate that we are the processing center for __"Your"__ Mortgage Co.

*What are your fees?

Please see our fee schedule.

*How does Reliant Processing Center, Inc. get paid?

We send an invoice to escrow/title. Our fee is added to the CD as the processing fee and we are paid from escrow similar to any other 3rd party charge.

*How do I get a final package back after the loan closes?

Once a file is closed, we provide you with a secure link to an electronic copy of the final package for your records.

*What about compliance?

Ultimately, compliance is the broker's responsibility. However, we will assist you to help make sure all issues are covered.

*How do I get started with Reliant Processing Center, Inc?

Simply complete a loan processing agreement and fax it to us at (503) 487-6762, or email it to debbie@reliantprocessing.com. There is no waiting period so we can get started as soon as your files arrive to us. You may send them to us via fax, secure e-mail, or link. Visit our Getting Started section for additional information.




NMLS# 1266662
Licensed in Oregon

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